German Speaking Customer Care & Sales Advisor - Day Team

UK-London
1 month ago
Job ID
2017-4321
# of Openings
1
AllSaints Studios East London – London
Department
Customer Experience

A BIT ABOUT ALLSAINTS AND THE TEAM

THE ALLSAINTS STORY

 

Founded in 1994, AllSaints has built an international team that includes some of the best global creative talent, imbued with a winning combination of business and design thinking.

 

The brand’s constant obsession is to deliver an immersive experience to our international customer base in a way that embraces each unique culture. AllSaints is proud of the fact that every aspect of the brand is curated in-house, from store design and construction to the East London based coding team, making AllSaints a truly agile business working with pace and integrity.

 

ALLSAINTS PEOPLE


We recruit the best digital creative innovators and design thinkers across the globe to spread the AllSaints message of integrity and sophistication. Our People are the ambassadors for our brand. We look for individuality, confidence and brand passion when we recruit. We seek talent with creative mindsets who are collaborative in their approach. Our brand ambassadors act with humility and treat those around them with respect. Obsessed with brand experience, we constantly strive to develop the brand and customer journey. By 2020, our aim is to lead the industry with best in class talent.

 

WHAT WILL I BE DOING?

THE ROLE


You will be working within a 24/7 Global contact centre, handling customer communication across multiple channels and report directly into a Team Leader. You will be required to be fully flexible and work 40 hours per week, any 5 days out of 7, 8 hour shifts between 7am-10pm for day shifts. You will also be required to work weekends, bank holidays and the key trading days during the festive period. Customer Experience is a fast paced, digital and high pressured environment, with a primary focus on resolving customer issues and providing luxury service solutions.

  • Handling customer contacts across multiple channels including phone, email, social media and messenger channels in line with brand tone of voice guidelines. 
  • Primarily a phone based role within a call centre environment. 
  • Using numerous in-house software systems, CRM platform and payment gateways
  • Handling 50-75 customer care and sales enquiries per day, such as complaint handling, problem solving, processing monetary transactions, liaising with logistics and payment gateway partners and delivering customer case resolution. 
  • Meeting sales targets, customer response times, quality and number of customers contacted per day. 
  • Supporting with Customer Experience administrative tasks when requested
  • Liaising with internal departments as well as external business partners. 
  • Acting a brand ambassador at all times representing our brand values, following wardrobe and grooming guidelines

WHAT SKILLS DO I NEED FOR THE ROLE?

  • Business level proficiency in English, written and spoken
  • Business level proficiency in German written and spoken.
  • Previous Contact Centre experience preferable not essential
  • Ability to handle difficult conversations and provide positive resolutions
  • Natural confidence, strong listening skills and diplomacy skills
  • Natural affinity in learning new systems and processes in a digital environment
  • Computer literate in Microsoft Office or Google Suite as well as social media platforms
  • Strong time management skills with the ability to plan, prioritise and meet deadlines.
  • Strong analytical skills, numerical ability for handling complicated logistics, legal, tax and payment issues


BENEFITS OF JOINING THE TEAM

  • Working for us is being part of a truly global brand with real opportunities for progression and career growth. 
  • We believe in our people and always promote internally wherever possible.
  • You will become part of a global team made of passionate and inspiring individuals. 
  • We offer competitive pay. We are an Equal Opportunity employer.

    We look forward to hearing from you!

 

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