• Technical Operations Analyst

    Location UK-London
    Posted Date 2 months ago(2 months ago)
    Job ID
    2018-4710
    # of Openings
    1
    Store Name
    AllSaints Studios East London – London
    Department
    IT
  • WHAT WILL I BE DOING?

     

    We are looking for a highly organised & experienced Technical Operations Analyst, with particular experience in the retail & e-commerce industry. The position will require the successful candidate to collect and communicate key performance data in relation to the technology services within AllSaints internal systems & third party systems, ensuring the smooth running of these systems from a data integrity, performance & relationship management focus.

     

    This is a quantitative and qualitative analysis role with an operational focus, supporting the business to make informed decisions and to make the best use of the technical systems that we use.

     

    Therefore, the successful candidate will regularly review existing & new service providers as part of the service life cycle whilst also maintaining a strong relationship with key technology suppliers and partners to ensure maximum benefit is realised from these systems. This role will also be key in any service transition, ensuring that new vendors are integrated into applicable AllSaints processes and procedures in a robust and reliable way.

    • Support the Infrastructure Support team on ad-hoc reporting and analysis
    • Provide holistic operational support
    • Responsible for the timely processing / analysis of operational data including 3rd party solutions.
    • Drive continuous improvement both in-house and with 3rd party providers / suppliers.
    • Review of internal documentation.

    WHAT SKILLS DO I NEED FOR THE ROLE?

     

    Skills, know-how and experience:

    • Experience in running SQL (MySQL and SQL Server platform) queries
    • Significant experience in handling / analysing large data
    • Knowledge of 3rd party analytical software
    • Strong communication skills with suppliers and internal stakeholders
    • Basic understanding of programme / project management

    Preferred:

    • Previous working experience with retail system or an e-commerce platform
    • Previous working experience with EPOS and PDQ technologies
    • ETL (Extract Transform & Load) experience will be an advantage

    Key performance indicators:

    • All vendors services achieve or exceed their service level expectations / agreements
    • All documentation and standards remain current and aligned to technology strategies.

    A BIT ABOUT ALLSAINTS AND THE TEAM

     

    THE ALLSAINTS STORY

     

    Founded in 1994, AllSaints has built an international team that includes some of the best global creative talent, imbued with a winning combination of business and design thinking.

     

    The brand’s constant obsession is to deliver an immersive experience to our international customer base in a way that embraces each unique culture. AllSaints is proud of the fact that every aspect of the brand is curated in-house, from store design and construction to the East London based coding team, making AllSaints a truly agile business working with pace and integrity.


    ALLSAINTS PEOPLE

     

    We recruit the best digital creative innovators and design thinkers across the globe to spread the AllSaints message of integrity and sophistication. Our People are the ambassadors for our brand.

     

    We look for individuality, confidence and brand passion when we recruit. We seek talent with creative mindsets who are collaborative in their approach. Our brand ambassadors act with humility and treat those around them with respect. Obsessed with brand experience, we constantly strive to develop the brand and customer journey. By 2020, our aim is to lead the industry with best in class talent.


    BENEFITS OF JOINING THE TEAM


    Career development.  Your career matters to us and we will do what it takes to help you on your journey in life.  You’ll have to challenge yourself and your leadership.  The opportunities will be there.  You will need to know what to do to take them.

     

    In addition to this we offer competitive pay and benefits package that includes an amazing employee uniform allowance and discount.

     

    We are an Equal Opportunity employer and we very much look forward to hearing from you.

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