Reporting to the Global Assistant Manager, you will be working within a 24/7 365 multilingual, multichannel contact centre based in East London. You’re responsible for managing daily operations and ensuring the department reaches and maintains service levels and exceeds targets across all channels. This includes increasing Net Promoter and Customer Satisfaction scores, reaching sales targets, first response times and quality control; as well as resolving escalated customer cases with your senior touch.
You will manage a team of multilingual agents and will be responsible for their performance, development and HR administration. The ideal candidate will be able to demonstrate a solid track record of managing customer service and sales teams for a luxury fashion brand. You will be a results-oriented leader with the proven ability to inspire sales as the result of outstanding service. You will also work cross-functionally with many departments within the AllSaints family including retail stores as well as business partners.
What Will I Be Doing
THE ALLSAINTS STORY
Founded in 1994, AllSaints has built an international team that includes some of the best global creative talent, imbued with a winning combination of business and design thinking.
The brand’s constant obsession is to deliver an immersive experience to our international customer base in a way that embraces each unique culture. AllSaints is proud of the fact that every aspect of the brand is curated in-house, from store design and construction to the East London based coding team, making AllSaints a truly agile business working with pace and integrity.
We recruit the best digital creative innovators and design thinkers across the globe to spread the AllSaints message of integrity and sophistication. Our People are the ambassadors for our brand.
We look for individuality, confidence and brand passion when we recruit. We seek talent with creative mindsets who are collaborative in their approach. Our brand ambassadors act with humility and treat those around them with respect. Obsessed with brand experience, we constantly strive to develop the brand and customer journey. By 2020, our aim is to lead the industry with best in class talent.
BENEFITS OF JOINING THE TEAM
Career development. Your career matters to us and we will do what it takes to help you on your journey in life. You’ll have to challenge yourself and your leadership. The opportunities will be there. You will need to know what to do to take them.
In addition to this we offer competitive pay and benefits package that includes an amazing employee uniform allowance and discount.
AllSaints is an Equal Opportunity employer.